Guarantee
At Antex Furniture, if you are not completely satisfied with your furniture, we give you warranty within twelve months. However, all claims are subject to these following terms and conditions:
- Claims submission will be evaluated on case by case basis.
- The guarantee will be valid as follows:
- The connections or wood joints are broken or out of order.
- Non wood hardware (brass, screw, dowel, or others) are broken, missing or rusty.
- The wood is covered with mold, or you get it wet.
- The claimant must provide proof of the broken goods. He/ She must issue the report by providing digital photos or other images which show the damage. All are posted by email or airmail and enclosed the reasons with such a clear enlightenment.
- The guarantee does not cover if the claims are:
- Not supported details and photos.
- Not related to purchasing data
- Wrong assembled
- Caused by mistreatment
- Caused by improper unloading from container
- Caused by disaster, terrorism, fire, flood, or any other related actions
- Caused by empty space in the container as customer wants
- Antex will replace any goods which is proved to have a manufacturers defect. They will be exchanged in the next order. All items covered under this guarantee are by replacement only and we do not give any refunds.