Guarantee

 

At Antex Furninesia, if you are not completely satisfied with your furniture, we give you warranty. However, all claims are subject to these following terms and conditions:

1. Claims submission will be evaluated on case by case basis.
2. The guarantee will be valid as follows:
• Claim submission is valid until 1 month after receiving container.
• The connections or wood joints are broken or out of order.
• Non wood hardware (brass, screw, dowel, or others) are broken, missing or rusty.
• The wood is covered with mold, or you get it wet.
3. The claimant must provide proof of the broken goods. He/ She must issue the report by providing digital photos or other images which show the damage. All are posted by email or airmail and enclosed the reasons with such a clear enlightenment.
4. The guarantee does not cover if the claims are:
• Not supported details and photos.
• Not related to purchasing data
• Wrong assembled
• Caused by mistreatment
• Caused by improper unloading from container
• Caused by disaster, terrorism, fire, flood, or any other related actions
• Caused by empty space in the container as customer wants
  
5. Antex will replace any goods which is proved to have a manufacturers defect. They will be exchanged in the next order. All items covered under this guarantee are by replacement only and we do not give any refunds.